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HOW
DO I RATE MUSIC?
You can rate the song, artist or album by clicking
on the number of stars you choose.
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HOW
DO I WRITE A REVIEW?
Want to tell the world what you think of the
latest album? If you are logged into MSN Entertainment with a Passport account,
you can write your own reviews. Here's how:
1. Find what you want to
review.
2. Click on the "write a review" link.
3. Select the
number of stars you want to give it.
4. Enter your nickname; this will
appear with your review.
5. Enter a title for your review.
6. Type your review.
7. Preview your review. From the Preview
page, you can submit, edit or cancel your review.
8. Once you're
satisfied, submit the review.
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WHERE
WILL I SEE MY REVIEW?
Use the "User Reviews" link on the album page
to check out your review when you've submitted it.
From
time to time, and depending on your Internet connection, it is possible that
interruptions can occur and prevent the review from reaching us. If you
look under "User Reviews" and do not see yours, it's possible your submission
did not successfully reach us, and we invite you to try submitting the review
again. Also, reviews go through moderation which may account for delay in
seeing your review on the site. You can only submit one review. If you
submit a second review for a particular movie/album/TV show, your second review
will override the initial review.
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I
CAN'T HEAR THE SAMPLE CLIPS
Start by checking these computer
settings. This is only supported in IE6 and IE7.
1. Check to make
sure your speakers are properly connected to your computer.
2. Launch
and use your Windows Media Player and play a different clip to see if you hear
sounds. Make sure your player volume is high enough to hear it, and not
muted.
3. Check your volume level by double-clicking the speaker icon
in taskbar (in the lower right-hand corner of your screen). Also in this
area, make sure you have not checked any "Mute"
boxes. Additionally,
your Internet Explorer setting may prevent you from playing sounds in Web
pages. You can change this setting this way:
On the menu, go to
Tools-> Settings -> click the Advanced tab ->
scroll down to Multimedia and make sure the box next to Play sounds in
Web pages is checked.
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HOW
DO I UPDATE MY BILLING OR CREDIT-CARD INFO?
Use the "My Account"
link at the upper-right of every page to access your account information.
The link is found on all pages in the upper-right under the blue bar.
From
there, you will find a link to proceed to update your billing and account
information on the My Microsoft Billing Account
page.
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I
NEED HELP WITH MY ACCOUNT
Didn't find what you're looking for?
We want to know how to improve. Please consider taking a moment to
send us feedback.
Would
you like to talk with a customer service representative about billing or your
purchases? You can get help on the MSN Music Support page.
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I
NEED A REFUND
No refunds will be granted. In some cases, a
credit will be granted by a customer service representative.
If you
cannot play the music you have purchased, please see Licensing Issues.
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WHAT
IS AUTHORIZATION?
Authorization is the term for the privilege a
computer takes to identify itself to our service. Authorization is
initialized the first time you attempt to play a song from our service on a
computer. You are able to authorize up to five computers at once to play
your music collection.
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WHAT
IS DE-AUTHORIZATION
De-authorization is your way to manage whether
your music will be playable on a computer. You are able to authorize up to five
computers at once to play your music collection. De-authorization takes
that privilege away from the computer.
There
is no additional compensation to you if you choose to de-authorize all
computers.
Windows
Media Player 10 only:
You
can re-authorize and de-authorize the computer as many times as you
choose.
Windows
Media Player 9 Series and earlier versions:
De-authorizing
a computer will de-authorize your collection of music on that computer
permanently. It will not limit your ability to authorize your music on any
other computers.
Shared
computer users, please note: The music that is de-authorized by one user is
de-authorized for all users of that computer on a per-song basis. This
means that if one user de-authorizes an album of Jay-Z songs, all users who
share that computer will not be able to listen to that Jay-Z album on that
computer.
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HOW
DO I DE-AUTHORIZE MY COMPUTER
You can de-authorize the computer you
are currently using on the My Account page. You must access this page
using the computer you want to de-authorize.
If
the computer you want to de-authorize is unavailable, contact a customer service
representative for assistance on the MSN Music Support page.
Do you want to re-authorize a computer?
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CAN
I REAUTHORIZE A COMPUTER?
Windows Media Player 10
only:
You can always re-authorize a computer that you have
de-authorized. You are able to have five computers authorized at a time
and there is no limit to your ability to authorize and de-authorize your
computers.
Windows
Media Player 9 Series and earlier versions:
Yes,
but you will be blocked from playing music that was previously de-authorized by
any user on that computer.
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LICENSING
ISSUES
Each time a song is downloaded to your computer, a license
is sent with it. If for some reason your license is lost or damaged, the
song will try to reacquire the license the next time you play it. You
will need to be online for the license to be sent to your computer.
Once the song and the license are together again, the song will
play.
If
the song you're trying to play is not automatically reacquiring its license,
check the following:
1. Make sure your Internet connection is
active.
2. Verify you purchased this song from MSN Music.
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MY
SONGS WON'T PLAY
There are several reasons why your downloads may
not play. First, make sure you meet the minimum system requirements.
Make sure that WMA files are associated with Windows Media Player. This can be
accomplished by opening Windows Media Player and selecting "Tools ->
Options -> choosing the File Types tab, and making sure that
the .wma extension is fully checked. (Not checked with a gray background. If
this is the case, click it twice and it should cycle to being checked with a
white background.) Then click the Apply and then OK buttons and
any change you make will be saved.
Additionally, see Licensing Issues.
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HOW
DO I MOVE MY MUSIC TO ANOTHER COMPUTER?
There are several ways
to move your music to another computer. Here are some of the options:
"
Use a network to move your music. For more information, see the
how-to article "Home Networking"
"
E-mail the music to yourself, and open that e-mail on the other
computer
" Burn the music to CD (as data), and then download the
contents of that CD on the other computer
" Copy the music to a
portable device, such as a digital music player or a memory stick, and then plug
it in to the other computer to unload the contents
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I
COPIED A SONG FROM ONE MACHINE TO ANOTHER AND IT WON'T PLAY
If
you're running Windows Media Player 8 on the second machine, you can't get a
license to play a file just by clicking on it. We recommend you upgrade to
Windows Media Player 10 or a
later version for Windows Vista, Windows XP, Windows 2000, or Windows 98 SE.
These players will be able to acquire licenses to your music and offer
substantially better user experience.
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MY
SONGS DISAPPEARED. WHAT DO I DO?
After you've downloaded music via
MSN Music, you can access your songs in two ways. First, the files are placed in
the "My Music" folder by default. An artist and album folder will be created at
that time, and each song will be placed under its artist folder, then album
folder. The "My Music" folder is found under your "Start menu" at: START
-> My Music
Second,
you can open Windows Media Player and look in your Music Library.
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I
CAN'T SYNC MY MUSIC TO A DEVICE
The Windows Media Player FAQ is
the best starting point for questions about sync'ing to devices. It covers
issues like how file protection affects sync-to-device and how you can tell
if a file is protected.
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I
CAN'T BURN MY SONGS TO CD. WHY?
Each playlist is limited to 7 burns
to CD, and some songs are limited to a specific number of burns for the life of
the song; the most restrictive case is 10 burns for the life of the song.
For the purposes of burning to CD, a playlist is considered a unique
collection of tracks regardless of order.
Windows Media Player 10
only: You can look at the number of burns you have left for a player or a
song in Windows Media Player by following these steps:
1. In Windows
Media Player, right-click the song
2. Select
"Properties"
3. Select "License," and read about the burn rights.
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I
NEED TECHNICAL SUPPORT
Self-help with Windows Media Player:
Windows Media Player FAQ
Technical Support for MSN Music:
If you have a technical issue with
MSN Music, please contact our support representatives by using chat or e-mail on
the MSN Music Support page.
Chat will put you immediately in contact with a support representative. E-mail
representatives do their best to reply within 24 hours.
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HOW
CAN I NOTIFY MSN MUSIC OF AN ERROR ON THE SITE?
Your feedback is
important and we appreciate users taking the time to bring errors on our site to
our attention. We work hard to provide the most accurate and up-to-date music
information available, and we would like to address any errors you find while
viewing our music pages. To help us make necessary corrections to our site, here
is how you can notify us:
1. Go
to the MSN Music Feedback
page
3. Fill out the required information and provide as much detail as
possible about the error you found and where you found it. Please include the
following information when applicable:
a. The URL of the
page where the error was found
b. Detailed description of
the error
c. Steps to reproduce the error
4. Submit
the form to MSN Entertainment.
NOTE:
You will not receive an email response from MSN Entertainment. However, we
assure you that your feedback will be addressed with the appropriate
personnel.
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Hotmail
