Customer Service


Beginning November 14th, 2006, MSN will no longer offer music downloads through the MSN Music store. The "Buy" buttons that you are used to seeing on the MSN Music album and artist pages will change to links that connect you to Zune and Real Rhapsody. See below for information regarding how this change will impact your MSN Music account.

If the following topics and questions do not provide you with the information you are looking for, please contact our billing support or technical support teams directly.

IMPORTANT CHANGES TO MSN MUSIC
 

    Top Questions and Issues
1.

Where can I go to buy music after November 14th?

2.

How can I find other music download services compatible with my portable music player?

3.

Will I still be able to use the music I have already purchased from MSN?

4.

Will I still be able to transfer songs I purchased from MSN Music to new devices?

5.

How do I play my music on another computer?

6.

How do I back up my music?

7.

I have a promotional pin or song certificate for MSN Music, how can I redeem my certificate?

8.

I have an unused promotional account balance with MSN Music, what should I do?

    Additional Help
Zune Marketplace Support
PlaysForSure Music Stores
Windows Media Player FAQ
Windows Media Player Error Messages
Contact Windows Media Player Support
How Can I Get My Downloads to Play on My iPOD?


GENERAL INFORMATION (EXISTING ACCOUNTS)
ACCOUNT INFORMATION